Wednesday, April 11, 2007

The joys of FIOS

So there I was, all moved into the new house and excited about finally getting verizon fios data services and fiosTV. I would love to tell you about the gross incompetence i had to deal with while using the verizon avenue DSL service, but that's a whole other story. Back to fios, for the average joe, all you have to do is call up their residential services, place an order, wait for the tech to come out, and your set.

Myself, and probably anyone who reads this blog, wouldn't fall in to the average joe category, and that's where the pain begins. I like serving web accessible stuff from servers at my home office. It's cheaper than a using colo, and if something critical goes boom, I'm not driving 30 miles to my colo in my pajamas. I like to be close to my hardware.

After placing my residential order for everything, I discovered that the residential fios data service, blocks all inbound traffic on ports 25 and 80. Of course, I should have researched this before I placed my order, but I like living dangerously, or it could be that I'm just lazy about that kind of thing.

Verizon, with an abundance of marketing genius, has determined that if you need inbound web traffic, then you must be a business, and should be forced to get a static IP, even though you might not need one. I guess they have never heard of dynamic DNS. You have to order it through their business services, which is a totally separate department.

Annoying, but easily remedied by a call to their office...

So they canceled my residential order, and after 30 minutes we've got my new business service order in place, the tech will come out on April 9th. I'm all happy, right up until the part where I say, "Great! l'd also like to setup fiosTV now too." Lo and behold, because I use the business service with a static IP, they refuse to sell me fiosTV. I demand to know why, and it's not because of any technical limitation. The reason is that the marketing wizards have determined that if your a business, then you probably have a lot of employees, and you shouldn't be able to provide cheap fiosTV to them, instead you have to get some business directTV package which probably has an astronomical price tag. I guess verizon has never heard of a home office either.

So here I am a couple weeks later, I have nice speedy fios data service, but I'm reduced to using rabbit ears on all my TV's until I figure out what kind of cable/satellite setup will suit my needs.

Fios is a good deal faster than DSL, no complaints in the speed department. The router they give you is pretty damn nice too. However, I still haven't been able to setup my outbound email, because it requires some kind of user/password that they failed to mention to me at any point during this entire process.

Well, at least I can get back to coding, who needs TV.